Terms

Terms of service

National Paper Hangers ("NPH") is a referral and lead-coordination service. NPH operates a directory of independent wallcovering installation studios. The contract for any wallcovering installation is between the consumer and the installer directly. NPH is not a contractor, does not perform installation work, and does not supervise, warrant, or guarantee any work performed by an installer.

1. What NPH does

• Operates a public directory of installation studios at nationalpaperhangers.com.
• Routes consumer inquiries and bookings to the studio the consumer chooses.
• Hosts the studio's calendar so consumers can self-book a consultation.
• Collects an initial reservation deposit ($99 by default, fully credited toward the consumer's project) and routes the deposit, less NPH's lead-coordination fee, to the installer's payout account via Stripe Connect.

2. What NPH does not do

• NPH does not install wallpaper or perform any other contracting work.
• NPH does not set the price for installation work; pricing is between the consumer and the installer.
• NPH does not supervise, manage, or oversee installation jobs.
• NPH does not warrant or guarantee work performed by an installer.
• NPH does not employ installers; each installer is an independent business.

3. Verification disclaimer

Installer credentials, insurance, and licensing details displayed on this site are self-reported by the installer. NPH reviews and re-validates these annually but does not independently audit them in real time. Consumers in California should verify a contractor's CSLB license number at search.cslb.ca.gov before signing any contract for installation work over $500. Consumers in other jurisdictions should perform equivalent state-level license verification.

4. Lead-coordination fee

NPH retains a percentage of the reservation deposit (typically 25%, lower for enterprise-tier installers) as a lead-coordination fee. The remainder of the deposit is paid to the installer and credited toward the consumer's project. NPH's fee is exclusively for the lead, scheduling, and platform operation; NPH does not receive any portion of the consumer's payment for the installation work itself.

5. Cancellation and refunds

Consumers may cancel a booking up to 48 hours before the scheduled visit for a full refund of the reservation deposit. Cancellations within 48 hours are at the installer's discretion. Disputes between consumers and installers about installation work itself (scope, quality, completion) are between those parties; NPH is not a party and does not arbitrate.

6. Installer subscription

Installers subscribe to NPH on a Pro, Signature, or Enterprise plan. Subscription fees are billed monthly or annually via Stripe and may be canceled at any time from the installer's billing portal. Cancellation takes effect at the end of the current billing period.

7. Limitation of liability

NPH's aggregate liability for any claim arising from use of the service is limited to the fees the consumer or installer paid to NPH in the 12 months preceding the claim. NPH is not liable for any work performed or not performed by an installer, for any damage to a consumer's property, or for any other loss arising from the underlying installation contract between the consumer and the installer.

8. Changes

These terms may be updated. Material changes will be communicated by email to active users. Continued use of the service after a change constitutes acceptance.

9. Contact

info@nationalpaperhangers.com · National Paper Hangers · Designer Wallcoverings, 15442 Ventura Bl #102, Sherman Oaks CA 91403.

Last updated June 5, 2026. These terms describe NPH's current operating model and are not a substitute for the final terms a consumer or installer agrees to at sign-up; consult an attorney before relying on this document for any specific legal question.