Privacy
Privacy policy
National Paper Hangers (NPH) collects and processes a limited set of personal data needed to operate a referral and lead-coordination service. This policy describes what we collect, why, and your rights.
What we collect
- Consumers requesting bookings: name, email, phone, project address, project details (rooms, materials, budget band).
- Installers (account holders): business identity, contact information, insurance and licensing details (where provided), payout banking information held by Stripe (we do not store full bank credentials), portfolio content uploaded by the studio.
- All visitors: standard server logs (IP address, user agent, request path, timestamp) for abuse prevention and uptime monitoring; a session cookie for CSRF protection and login state; Google Analytics for aggregate traffic measurement.
Why we collect it
To match consumers to installers, schedule consultations, process the reservation deposit, route the balance to the installer, and send transactional and notification emails (e.g., a one-shot "they're now live" email to anyone who asked us to notify them when an unclaimed studio joins NPH). We do not sell or rent personal information.
Sharing
Booking details are forwarded only to the specific installer the consumer chose. Payment processing is handled by Stripe Inc. Email delivery is handled by Purelymail. Aggregate analytics are sent to Google. We do not share consumer or installer data with third parties for marketing or remarketing.
Retention
Account data is retained while the account is active and for 90 days after deletion. Booking records are retained for 7 years for tax and dispute purposes. Suppression-list entries (people who unsubscribed) are retained indefinitely so we never re-mail them. Server logs roll off at 30 days.
Your rights
California (CCPA/CPRA), EU/UK (GDPR), and other-jurisdiction residents may request access to, correction of, or deletion of personal data we hold about them. Email info@nationalpaperhangers.com with the subject line "Privacy request" and we'll respond within 30 days. Unsubscribe links in every email work without contacting us.
Contact
Privacy questions: info@nationalpaperhangers.com · National Paper Hangers · Designer Wallcoverings, 15442 Ventura Bl #102, Sherman Oaks CA 91403.
Last updated June 5, 2026.